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Pros of Outsourcing –

Cost Effective

  • 59% of companies consider outsourcing as a cost-cutting tool
  • You can reduce your process cost up to 60% by outsourcing
  • Outsourcing not only saves your time but saves a huge capital as well
  • Here is the list of resources that you might need to setup a process
    • Team of caller and backend
    • Team Leader
    • Quality Assurance Testers
    • Project Manager
    • Infrastructure
    • System (Hardware and Software)

Access to talent pool

  • Top-level talents like variety in skills availability
  • Lot of great specialists work with BPOs
  • Techniques combined with the advanced search filters and data mining
  • Building talent communities by engaging independent recruitment teams
  • Capturing that data in centralized, crowd-based talent ecosystems
  • They broaden the hiring power for clients through shared networks of limitless candidates
  • Blending vision, technology, and business skills

Short term commitments

  • Most underrated benefit of outsourcing
  • Bring an expert on board, without long-term commitments
  • Hire agents based on three engagement models
    • Hourly Model
    • Time and Materials Model
    • Dedicated Team Model
  • Pay only for the work done
  • Not bound to a fixed monthly salary and other employee benefits

Core competency

  • Do what you do best and outsource the rest
  • 57% of companies believe that outsourcing enables them to focus on core business
  • Accelerating the growth of your business
  • Team of dedicated outsourced agents reduces the burden on your in-house team
  • Increasing the overall work productivity

Risk Mitigation

  • Types of risks involved in the process
    • Schedule Risks
    • Budget Risks
    • Operational Risks
    • Technical Risks
    • External Risks
  • Outsourcing is always bound by a legal contract
  • Specified scope of work
  • Secured with NDA (Non-Disclosure Agreement)
  • Some other important aspects like payment clause, time clause, performance clause, confidentiality clause, exit clause, etc.
  • Quick team change if you don’t like the quality of dedicated team work.

Cons of Outsourcing

Lack of Control

  • In outsourcing companies may lose the traction of the project
  • Lack of project understanding by the outsourcing team

Solution

  • Documenting all your requirements
  • Creating milestones and project charter
  • This way you can keep track of the work

Quality Concern

  • Communicating with an on-site team is far easier than the outsourced team
  • Getting desired quality output is difficult in case of outsourcing

Solution

  • Keep a single point of contact for all your communications
  • Choose reliable outsourcing partner and finalizing the right communication channels

Pros of In-house Process

Cultural Fit

  • Working with people that share the same culture and beliefs
  • Integrate with the company efficiently
  • Allowing to add more value to their work

On site availability

  • Being able to connect with each other helps to work effectively
  • Reduce any misunderstandings
  • Easy to get the changes done more quickly

Cons of In-house Process

High Cost

  • The cost to hire, train and retain agents in-house is significantly higher
  • Cost of the infrastructure, overhead salaries, other employee benefits, training costs, Management cost, system cost etc.

Lack of talent

  • Shortage of talent with a specific skill set
  • Paying significantly higher amount to bring in the required talent

Low Retention Rate

  • Due to the higher demand and luring packages offered by other companies
  • Risk that your lead agent may switch jobs during the crucial phase of the project

Advantages of Aryan

  • Ready to Go setup for most processes
  • Highly Skilled and Tenured manpower
  • Expertise in Simplifying and Automating the Process
  • Immense Experience in Customer Servicing
  • We have our own developers team to Create and Customize Software to manage process more Effectively and Efficiently