Customer Relationship and Lifecyle Management
The world has moved much beyond customer data management and generic marketing, in the name of customer relationship management. Today, the focus is on customer experience and personalization. With a plethora of offerings from multiple players and easy access to everything, the customer’s attention span and memory has thinned down. Thus, it is crucial that every customer is nurtured well, right from the time when he/she is a prospect up until the end of journey.
For companies, constantly being on the toe to offer a personal touch or even staying in touch, means huge time and money impacts. This is where Team Aryan steps in beautifully.
We not only look at siloed operations of Customer Relationship Management, but also maintain the connect with your customer on your behalf. Our operations ensure that the entire lifecycle of the customer is taken care of and he is nurtured well with personal connect and an amazing experience.
Customer Lifecycle Management
STEP 1
Attract
We help clients by attracting customers and generating leads for them using various sources like -
- Cold calling
- Web forms
- Google Ads
- Social Media Ads
- Road shows and other awareness programs
STEP 2
Acquire
Once the lead is generated, our expert team tries to close the lead by following methods -
- Hand holding the interested customer during the onboarding process by answering queries by Voice, Email, Chat, Social Media response
- Screening of Documents for onboarding
- Collection of Documents
- Physical Visits
STEP 3
Retain
To retain a customer is more important than acquiring a new. To do that we help our clients by ensuring all queries, requests and complaints are handled and responded properly be it through -
- Voice
- Chat
- Social Media
We also visit customers on behalf of clients to build healthy relationship and ensure continued business.
STEP 4
Upsell
A happy customer will generally continue using the service, but we also help our clients with -
- Cross selling the same customer with other products/services
- Upgrading the customer to various other plans to improve their experience and increase the revenue for the company.
Why Team Aryan
We have always been connected to the end customer and thus understand their real needs and expectations much faster than others. We have more than a decade of experience in customer retention, sales lead generation, inbound or outbound calls and the entire spectrum of BPO services. Our team specializes in customer lifecycle management and has the capability to connect with them.
Case Study
Telecom company with a huge subscriber base of 20 million was facing a difficulty in ensuring proper servicing to their premier High Net worthy Individuals and SME (Mid size companies)...